Privacy Policy

This Policy discloses the privacy practices for Katherine Clements’ website (the ‘Site’), as well as related products and services we may offer to you (the ‘Service’). This Policy also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of this Site.

IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details and other identifying information. When ordering products or services on the Site, you may be asked to provide a credit card number.

Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analysed on both a personal and an aggregated basis.   

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

a)     sending us an email message

b)    submitting an online form or transmitting other information by telephone or letter

c)     submitting your credit card or other payment information when ordering and purchasing products and services on our Site

d)    uploading user generated content and other information uploaded to the Site

e)    registering for an account on our Site  

How we use the information you give us

We will primarily use your PII to provide product or service offerings to you. We will also use certain forms of PII to enhance the operation of our Site, improve our internal marketing and promotional efforts, statistically analyze Site use, improve our product and service offerings, and customize our Site’s content, layout, and services.

In order to most effectively serve you, credit card transactions and order fulfilment are handled by established third party banking institutions and processing agents (such as e.g. Stripe, PayPal). They receive the information needed to verify and authorize your credit card or other payment information and to process your order.

We may use certain information about you without identifying you as an individual to third parties. We do this for purposes such as analysing how the Service is used, diagnosing service or technical problems, maintaining security, and personalising content. We may also use PII to deliver information to you and to contact you regarding administrative notices.

Finally, we may use your PII to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms & Conditions, and this Privacy Policy.

We may also collect or our third party advertising partners may collect, certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information. Our third party advertising partners may also provide us with aggregate, but not individual, reports that will tell us how many ads were presented and clicked upon at our Site.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@katherineclements.co.uk

(b) We have a legitimate interest.  

How we store your personal information

Your information is securely stored. At our Site you can be assured that your PII is secure, consistent with current industry standards. We strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:

We work hard to ensure that the data we collect is reliable, accurate, complete and current. We encrypt all PII, in order to prevent unauthorized parties from viewing such information when it is transmitted to us. We also only keep collected information: only for as long as reasonably necessary and use it only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We limit access to PII only to specific employees, contractors and agents who have a reasonable need to come into contact with your information. For example, we may provide members of our technical support team with limited access to your information to allow them to troubleshoot problems we may be having with the Site.  

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@katherineclements.co.uk if you wish to make a request.  

If you have any concerns about our use of your personal information, please us at hello@katherineclements.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF  

Helpline number: 0303 123 1113 ICO

website: https://www.ico.org.uk  

Updated February 9, 2023